U-Haul Fail

I needed to pick up a trailer to move a bunch of my stuff to Seattle.The prerequisite for this, of course, is a hitch,No problem, right? Just order up an installed hitch from U-Haul, right?So I ordered a hitch around two weeks ago. I scheduled it to be installed on Wednesday the 2nd. First off I got a call to see is they could install it on Saturday instead. I, thankfully, opted to keep the original date.I showed up at the appointed hour on Wednesday and the car was on the ramp.An hour later they told me they couldn't install it. There was the need to drill into the car and uhaul doesn't do that. It would be nicer if they told me that up front and not let me order and pay for the installation online, right?After another half hour of them trying to get the charge reversed, I was referred to JTI down the street.Best thing ever.Now I was with professionals!!Two hours later and things were working great!And in the end I'm happy to support a local business. A business that really knows what they are doing not just people that bolt stuff on, but folks that really know what they are doing!JTI: if you ever need a trailer or hitch, give then a call!