UPS Store Fail

I wrote earlier in the week about the problem with my Tek MDO3014 scope. Like I said, I agreed to ship it back for a warranty repair. Yeah, it kind of sucks to have a brand new instrument not work out of the box, but shit happens I suppose.But that's not what I'm writing about now.I boxed up the scope, documentation inside and a big RMA number outside and took it to the UPS store up the street from me. Tek was gracious enough to cover the shipping costs both ways and told me to put it on their account. No problem I thought as I walked into the UPS store."Umm, we can't do that here. We can't look up account numbers at franchises. It's company policy. You can take it down to the UPS depot at the airport and they can do it there.""That's a UPS fail..." as I walked out of the store.Walking the big box back to the car I checked the depot's hours: Monday-Friday 8:30AM - 8:00 PM.Annoying. At least it saved the drive over to (well, almost) Boeing Field.So we get back to the house and I log onto the UPS site myself. In a few minutes (I had to create a shipping account with billing info it seems) I was able to print out a shipping label billed to Tek's account.What the UPS store is saying is effectively that a random person off the street has more access to UPS systems than they do? You know, the folks that have a UPS logo above the door?Label printed out and taped on I dropped it off at the Greenwood Sip-n-Ship that's closer to my house anyway.